RETURN AND REFUND POLICY
At Motolet we try our best to provide quality and service and to maintain this we offer all possibilities for returning an order
Free Exchange (Spain)
If your shipping address is Spain, then you can exchange size, color, model without paying. This offer is not valid for Island’s. One condition must be kept in mind that this policy is applicable for one time exchange only. If you want to change twice or more time then you have to pay shipping cost.
Instructions for Return
You can contact our customer service they will guide you how to start the return process step by step. Contact through live chat, email, Phone number, contact us form, or social media services.
Conditions for Return
- If the product is not according to given specifications
- If the returned article is unused and is in original condition with all the original packaging and with solid reasons (Article is damage, or not according to your placed order), then we will gladly replace the item or give you a full refund without any deduction.
- If a customer has made a mistake during order placement, ( Wrong size selection, unintentionally entered incorrect details or shipping address), then the customer has to pay shipping cost.
- If customer returns a product without any reason, a specific amount will be deducted according to product price
- The time limit for any type of exchange and return is 15 Working days from the delivery date of order
- After 15 Days no exchange and return will be accepted, please make sure we received your order at Motolet shipping address within 15 days
- If the product is not satisfactory to the customer for the European Union, the amount to deduct is 35 Euros (15 Euro is for delivery charges and 20 Euros for administration charges)
Important: After receiving an order, Motolet will refund you with legal payment method which takes 3-4 days. And in the case of exchange Motolet will not dispatch your next order until product is received and all the conditions are met.
NOTE: You can change your details or cancel your order within 24 hours after placing an order on the website via contactacting our customer support service.